General conditions


TERMS AND CONDITIONS

The constant terms and conditions will apply to the relationship between the Client and Apt in Lisbon from the moment the reservation is requested until the moment the period of accommodation in the apartment, studio, room or suite ends.

 

Terms of Use

1. Only the people indicated in the accommodation booking will be entitled to use the accommodation.

2. The accommodation must be delivered after the stay, in acceptable conditions of cleaning and storage, if not, the amount for general cleaning and maintenance may be charged.

3. As these are residential buildings, and for everyone's comfort, special attention and care should be taken with noise in the apartment, studio, bedroom or suite, on the stairs and other common areas, so as not to disturb the residents of the building. . Parties are not allowed, rest period must be respected between 22:00 and 08:00.

4. Children under age must be supervised by an adult guest at all times during their stay in the apartment, studio, bedroom or suite.

5. The Client must protect its assets. Apt in Lisbon is not responsible for cars in the garage or goods in the apartment.

6. It is expressly prohibited to smoke, as well as to activate any flame, such as candles and others, in the apartment, studio, bedroom or suite, and inside the building.

7. It is expressly prohibited to house animals in the accommodation of Apt In Lisbon, with the exceptions provided for by law.

8. The accommodation must be delivered at check-out, in good condition and in maintenance and conservation conditions, as received at check-in.
If on delivery or during the stay, damage is detected from misuse during the stay, Apt in Lisbon will immediately charge the repair costs, as well as other related costs.

9. If any incident occurs during the stay that jeopardizes the good condition of the apartment/room, or common areas of the building, as well as any incident that may jeopardize the safety of guests or neighbors, the customer has the duty to contact Apt in Lisbon immediately, through the contacts made available and informing about the situations.

10. In the apartments, you must ensure the management of waste (garbage), as defined:
- Common Garbage: must be placed by the guest in the conduit located in the hallway;
- Recyclable Garbage: collected by housekeeping employees, during maintenance.

Failure to comply with the terms of use indicated above may lead to the cost of losses incurred, in a situation of force majeure, Apt in Lisbon may waive the provision of the service and require the client to leave the accommodation


Reservations

At Apt in Lisbon, the Client can make two types of reservations: “Standard” and “Best Price”.

 

1. STANDARD RESERVATIONS (Flexible)

Payment

Before arrival, an amount may be charged for the reservation, according to the conditions of the reservation. Upon check-in, the remaining amount of the reservation must be paid. Upon booking, payment of 50% of the accommodation price is made, the remaining 50% is paid on the day of Check-In.

Cancellation

According to the cancellation policy applied to each reservation.

 

2. BEST PRICE RESERVATIONS (Non-Refundable)

Payment

Upon booking, payment of 100% of the accommodation price is made.

Cancellation

If cancelled, modified or in case of no-show: the total amount of the reservation will be charged.

 

Payment Conditions

Apt in Lisbon accepts payment by Cash, Bank Transfer, Visa, MasterCard and American Express.

1. Apartments

1. Check-in between 22:00 and 24:00 has an additional cost of 15 euros, and after 24:00 there is an additional cost of 25 euros, requiring prior appointment with Customer Service.

2. Tourist tax, a city tax of 2 euros per person, per night, is not included in the total price and must be paid on-site in cash. This tax is charged to guests aged 13 years and over. The maximum amount charged per stay is 14 euros per guest.

3. A deposit according to the booking conditions will be charged by credit card upon check-in. This amount will be refunded 48h after check-out if there is no breach of the defined Terms and Conditions. It is considered a breach of the Terms and Conditions the delivery of the apartment in a precarious situation of cleaning, damage to the property, smoking on the property, failure to hand over the apartment key and/or garage control at check-out, leaving the keys in the lock after check-out, excessive noise that bothers neighbours, holding parties, entry of unregistered people or carrying animals.

4. According to the conditions associated with the reservation, part of the reservation amount may be charged in advance. By accepting the conditions, the customer authorizes payment for the stay with the credit card details provided by him. The remaining amount will be paid at check-in, in cases where full payment has not yet been made.

5. The price of the stay to be paid by the Client is the consideration for making use of the apartment available, in the period between Check-In and Check-Out

6. The total price of the stay will be charged per night, regardless of whether the Client actually made use of the apartment or spent the night there.

7. The fees and amounts indicated in the terms and the accommodation contract include VAT unless expressly provided otherwise.

8. All children under 2 years old: will be accommodated at no additional cost.

 

2. LX51 - Studios & Suites

1. Check-in after 00:00 will be on a self-check-in basis, requiring booking with Customer Service.

2. In case of self-check-in, the first night of the stay will be charged in advance. The remaining amount must be settled with the Customer Service team by 11 am the following day.

3. Tourist tax, a city tax of 2 euros per person, per night, is not included in the total price and must be paid on-site in cash. This tax is charged to guests aged 13 years and over. The maximum amount charged per stay is 14 euros per guest.

4. According to the conditions associated with the reservation, part of the reservation amount may be charged in advance. By accepting the conditions, the customer authorizes payment for the stay with the credit card details provided by him. The remainder of the total reservation amount will be paid at check-in, in cases where full payment has not yet been made.

5. The price of the stay to be paid by the Client is the consideration for making the use of the Studio, Room or Suite, in the period between Check-In and Check-Out

6. The total price of the stay will be charged per night, regardless of whether the Client actually made use of the Studio, Room or Suite or spent the night there.

7. The fees and amounts indicated in the terms and the accommodation contract include VAT unless expressly provided otherwise.

8. All children under 2 years old: will be accommodated at no additional cost.

 

Authorization of Credit Card Payments

The customer authorizes payments to be made on his credit card, under the following conditions:
- For payment of amounts due, referring to the stay in accordance with the booking conditions.
- In case of non-compliance with the terms of use, specifically in points: 1,2 and 8, the customer authorizes that costs with damages arising from non-compliance and/or misuse during the stay may be charged. Costs such as damage repairs, replacement of utensils, furniture or others, as well as due to the impossibility of using the apartment/room, during the period necessary for repairs.

 

Check-In and Check-Out

1. Apartments

1. At Check-in, the Client must pay the Tourist Tax, the Late Check-In fee (if applicable) and the remaining value of the stay for Flexible rates.

2. We have no reception. For greater convenience, we welcome our guests and check-in, individually and personalized for each customer, providing all the necessary information about the apartment on-site, so that you feel right at home.

3. Two steps you should follow for a more convenient check-in:

i) Up to 2 days before arrival, the customer must check-in online (guest registration), fill in the personal identification details of all guests associated with the reservation, and indicate the estimated time of arrival. Customer Service will confirm the check-in schedule. If you have any questions about how to get there, please ask us your question.

ii) On the day of arrival, 30 minutes before entering the apartment, the client must confirm the check-in, by calling (00351) 217 ​​653 770, option 2. If you have any questions about how to get there, please do not hesitate to contact us.

4. At Check-out, the Client will have to leave the apartment unoccupied with people and goods and without any damage until 11 am. At Check-out, the Client must leave the apartment keys and the garage control on the living room table.

5. If the apartment is not left by 11 am on the day of departure, compensation corresponding to the price of a one-night stay in the apartment will be immediately charged, with only the right to use the apartment during that period if Apt in Lisbon has availability of apartments, otherwise, you will have to pay compensation and leave the apartment as soon as possible.


2. LX 51 - Studios & Suites

1. At Check-in, the Client must pay the Tourist Tax and the remaining amount of the stay for Flexible rates.

2. For greater convenience, we welcome our guests and check-in, individually and personalized for each customer, providing all the necessary information about the Studio, Room or Suite on-site, so that you feel right at home.

3. For the customer's comfort, he/she may check-in online (guest registration) up to 2 days before arrival, so you will have a faster, safer and more comfortable check-in in person. At online check-in, you will be asked for the personal identification details of all guests associated with the reservation, and indicate the estimated time of arrival. If you have any questions about how to get there, please ask us your question.

4. Upon check-out, the Client will have to leave the Studio, Room or Suite unoccupied with people and goods and without any damages until 11 am.

5. If the Studio, Room or Suite is not left by 11 am on the day of departure, compensation corresponding to the price of a one-night stay in the Studio, Room or Suite will be immediately charged, with only the right to use the Studio, Room or Suite in this period if Apt in Lisbon has Studio, Room or Suite available, otherwise, you will have to pay compensation and leave the Studio, Room or Suite as soon as possible.


Access to the apartment by the staff of Apt In Lisbon - Apartamentos

1. It is a condition that a person from Apt In Lisbon travels to the apartment every week, to ensure the cleaning, change of clothes, maintenance and inspection of the apartment. Access to the apartment will only be made by Apt in Lisbon employees, with due knowledge of the Customers on a scheduled day and time and whenever possible in their presence.

2. Owners may access the apartment at any time when the integrity of the property, its assets or any issue related to the management of the property is at stake.

 

Access to the apartment by the staff of Apt In Lisbon - LX51 Studios & Suites

1. It is a condition that a person in charge of Apt In Lisbon travels to the studio, room or suite daily, to ensure the cleaning, change of clothes, maintenance and verification. Access to the studio, room or suite will only be made by Apt in Lisbon employees, with the proper authorization from the client

2. Owners may access the studio, room or suite at any time when the integrity of the property, its assets or any issue related to the management of the property is at stake.

 

Problem Resolution

1. The Client must inspect the apartment, studio, room or suite upon arrival and immediately report any defects found.

2. Any defects that may arise during the stay must be communicated as soon as the Client becomes aware of them.

3. Verifying that there is effectively a defect in the Customer's apartment, studio, room or suite, Apt In Lisbon has the right to choose between its repair and the Customer's relocation in an apartment, studio, room or suite of an equivalent category or superior.

4. For the purposes mentioned above, only serious defects likely to jeopardize the level of service and quality of Apt In Lisbon will be considered. Apt In Lisbon is not obliged to take any action in the event of irrelevant, unreasonable complaints or those involving details that do not conflict with the minimum level of contracted service.

5. If Apt In Lisbon does not have the means to repair the relevant defect or replace the Client's apartment, studio, room or suite with another of an equivalent or higher category, the Client may only terminate the contract and receive the price paid for the apartment, studio, room or suite, and nothing more can be demanded of Apt In Lisbon, whatever its title.

 

Apt in Lisbon Responsibilities

1. Apt in Lisbon will not assume any responsibility for damages or accidents occurring inside the apartment, studio, room or suite, or any part of the hotel unless such accidents are caused by Apt In Lisbon.

2. Apt In Lisbon will not be held liable to the Client in case of delay in making the apartment, studio, room or suite available, provided there is a valid reason for not making the apartment available in time.

3. For the purposes of the previous number, valid reasons that make it impossible or more difficult to provide the apartment, studio, room or suite, such as strikes, blockages, natural disasters, accidents in the apartment, studio, room or suite, will be considered.

 

Termination of the Housing Contract

1. Apt In Lisbon has the right to terminate the accommodation contract if the Client does not pay the amount in full and in time when it is due or does not provide the required guarantee.

2. The Client may waive the accommodation within the first 24 hours of the stay, from then on, the amounts paid corresponding to the stay will not be refunded.

3. Apt In Lisbon will have the right to immediately terminate the accommodation contract for just cause if the Client does not comply with the terms and conditions and the Covid-19 prevention measures, presented and accepted by the Client at the time of booking.