General conditions

Contract Terms


The following terms and conditions apply to the relation between Apt in Lisbon and the Client, from the moment of the reservation request up to the moment when the contracted period of stay in the apartment comes to an end.


In Apt in Lisbon the Client can book two different types of reservations: “Standard” and “Best Price”: 



Before arrival, an amount may be charged for the reservation, according to the conditions of the reservation. Upon check-in, the remaining amount of the reservation must be paid.

At the moment the reservation is made, a payment of 30% of the total value of the reservation.The remaining 70% of the reservation are to be payed in the day of the apartment Check In.

Cancellation -  According to the cancellation policy applied to each reservation.


Payment - At the moment the reservation is made, the payment of 100% of the total value of the reservation.

Cancellation - If cancelled, changed or in case of no show, the total value of the reservation will be charged.


3. VOUCHER RESERVATIONS (Non-refundable)

Terms of use

Vouher is only considered valid as a form of payment for direct bookings and after validation by Apt in Lisbon.


Upon booking, the voucher is accepted as a mean of payment for a single booking, with a value equal to or greater than the voucher. If the value of the reservation exceeds the value of the voucher, the difference must be settled at check-in. In case the value is less than the value of the voucher, we will not refund the value nor the remaining value can be carried over to another reservation.

The value of the new reservation is calculated on the standard daily rate, not being considered campaigns, promotions or other discounts in effect on the date of reservation or stay.



In case of cancellation, alteration or no-show, even alleging reasons related to the COVID-19 Pandemic, the voucher is no longer valid.

Terms of payment

Apt in Lisbon accepts payment in Cash, by Transfer, Paypal, Visa, American Express and Mastercard.
1. The Check In after 10 PM has an extra cost of 15 Euro.
2. Tourist tax, Municipal Tax (Tourist Tax) is charged with the value of 2€ per person, per night. This value is not included in the total reservation value, and will have to be payed at the moment of the Check In. This tax is charged to 13 years old or older guests. The maximum value charged per stay is 14€ per guest.
3. A deposit will be charged according to the booking conditions, by credit card at the moment of the Check In. This value will be returned at the Check Out, in case the apartment is found in acceptable cleaning conditions and no damage is identified in the apartment due to uncareful use.
4. The price of the stay to be paid by the Client is a financial retribution for the availability and use of the apartment, from the Check In to the Check Out.
5. The total price of the stay will be charged per booked night, regardless of the possibility that the Client is not using or sleeping in the apartment.
6. The taxes and the amounts indicated in the housing terms and contract include VAT (IVA), unless otherwise specified.
7. All children less than 2 years old will be accommodated without additional costs.

Check In and Check Out

1. At the Check in, the client will pay the Tourist Tax, Late Check In Tax (if applicable), as well as the remainder value for Standard (Flexible) Reservations.
2. Although we do not have a reception desk, for better comfort, we receive each client personally at the Check In, at the apartment. At that moment we will provide all the necessary information about the apartment, so you can feel instantly at home.
3. Two steps you should follow for an easier check in:
i) Two days before your arrival, the client should send an email to, with the day and time you are planning to do the check in, as well as the name in which the reservation was made. If you have any doubt in how to reach us, please ask us.ii) In the day of your arrival, 30 minutes before the time you are planning to be at the apartment, you should do the check in confirmation, by phone to CHECK IN (00351) 217 653 770. If you have any doubt in how to reach us, please ask us.
4. At the Check Out, the client will have to leave the apartment free from people, belongings and damages, the latest at 11 AM.
5. In case the apartment is not freed up to 11 AM, at the day of the departure, a compensation will be automatically charged corresponding to the price of 1 night stay at the apartment. However, the client will only have the right to stay at the apartment for that extra night, if Apt in Lisbon has an apartment available for that day. If not, the client will have to pay the compensation and leave the apartment as soon as possible. 

Terms of use

1. Only the individuals specified in the reservation will have the right to use the apartment.

2. The apartment has to be delivered after the stay, in acceptable cleanliness and tidiness conditions. If that is not the case the security deposit can be charged, for general cleaning and maintenance.

3. Because we are dealing with residential buildings, for the comfort of everyone, special attention should be given to avoid noise in the apartment, stairs and common areas, so other residents of the building are not disturbed.

4. Minor children should be supervised by an adult, in all moments of the stay in the apartment.

5. The client should protect his belongings. Apt in Lisbon is not accountable for the cars in the garage or belongings in the apartment.

6. It is explicitly FORBIDDEN TO SMOKE in the apartments and interior of the building.

7. It is explicitly forbidden to house animals in the apartments Apt in Lisbon. 

Access to the apartment by the Apt in Lisbon staff

1. It is a condition that a person from the apt in lisbon goes to the apartment every week, to ensure cleaning, change of clothes, maintenance and inspection of the apartment. Access to the apartment will only be made by Apt in Lisbon staff, with knowledge of the Clients at the agreed day and time and whenever possible in their presence.
2. The owners will be able to access the apartment whenever the apartment integrity, respective assets or any question related to the property management is at stake.

Problem Solving

1. The client should inspect the apartment the moment of the arrival and report immediately to Apt in Lisbon any detected defect.
2. Any defect that might appear during the stay, should be reported to Apt in Lisbon as soon as it is detected by the Client.
3. If it is verified that the Client's apartment has indeed a defect, Apt in Lisbon has the right to choose between the repair of the defect or relocate the client in an alternative apartment of at least the same category of the contracted by the Client.
4. In the case of the described above, only serious defects that will reduce the quality level defined by Apt in Lisbon will be considered. Apt in Lisbon is not obliged to act in cases in which the complaint is not relevant, unreasonable or doesn't collide with the minimum contracted service level.
5. In case Apt in Lisbon doesn't have the means to repair the relevant defect, or to replace the Client's apartment by another one of equivalent or superior category, the Client will be able to revoke the contract, having in that case the right to receive the value payed for the apartment. In this case, the Client will not have the right to any other kind compensation from Apt in Lisbon apart from this one. 

Apt in Lisbon Responsibilities
1. Apt in Lisbon will not assume any responsibilities by damages or accidents occurring inside the apartment or in any other part of the building, except if these occurrences are originated by an action from Apt in Lisbon.
2. Apt in Lisbon will not be considered responsible before the client, in case of delay in the availability of the apartment, in case there is a valid reason for this to happen.
3. Also in the case of the previous number, the following reasons, will be considered valid reasons for turning impossible or more difficult the availability of the apartment: strikes, blockages, natural disasters, accidents in the same apartment. 

Ending of the Housing Contract
1. Apt in Lisbon has the right to revoke the housing contract, in case the Client doesn't timely pay the total value of the reservation, or doesn't provide the required guarantee.
2. The Client will be able to notify Apt in Lisbon to revoke the housing contract anytime during his stay, until 12:00 AM of the day. That cancellation will take effect starting 12:00 AM of the next day.
3. Apt in Lisbon will have the right to terminate the housing contract for just cause immediately, if the Client does not comply with the terms and conditions and preventive measures Covid 19, presented and accepted by the Client at the time of booking.